Items sold as ‘used’ have a 1 month back to base parts only warranty. This warranty period starts either from day of collection from our warehouse or day of delivery.
If a fault arises during this period the buyer can return the item to us and we will attempt to repair it, if the item is beyond economical repair we will issue a full refund.
Any faults arising from inappropriate use, abuse, lack of necessary maintenance will not be covered.
If you are dissatisfied with a purchase it can be returned to us within 7 days for a full refund for the product, carriage / delivery charges are a non-refundable service. If returning an item for this reason you must notify us by email within 24 hours of receiving the item. Refunds will be made as long as items are returned in the condition supplied and have not been used in any way.
Items that require assembly for example but not limited to; walk in refrigerators, walk in freezers are sold without warranty (unless otherwise stated).
All exported products are sold without warranty.
All catering equipment we supply must be fitted by a suitably competent engineer with the relevant qualifications, correct tools and equipment used. We will require proof of this typically in the form of an invoice for services carried out. We will not accept any liability if this is not carried out.
When returning items to us we must be informed of this by email prior to any items being returned.
The order invoice number must be included with the returned item/s.
If returning an item due to a fault, please provide a thorough description of the fault by email.
The return address unless otherwise stated in correspondence is Unit 11, Royce Road, Fengate Industrial Estate, Peterborough, PE1 5YB.
Returns can only be accepted Monday to Friday 9am to 5pm (Excluding Bank Holidays)